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SPEECH 5 -- INTERPERSONAL COMMUNICATION

Test: Chapter 3

 Use Scantron Form # 712-PAR-L

Identify the letter of the choice that best completes the statement or answers the question.

1. In Philip Zimbardo's mock prison experiment, described in Chapter Three, illustrated the perceptual influence of ______ in the behavior changes noticed.

a.

hunger and fatigue

b.

biological cycles

c.

gender

d.

occupational roles

e.

culture

2. The story in your text about six men from Indostan illustrates

a.

the phenomenon called "culture shock."

b.

the way people tend to punctuate a series of events differently.

c.

the "Pillow Method" applied to resolve a problem.

d.

different interpretations depending on point of view.

e.

self-serving bias.

3. In a perception reading in Chapter Three, a police officer temporarily assumed the role of a derelict and

a.

was shot by another officer.

b.

was recognized by a fellow officer.

c.

was beaten up by a street gang.

d.

panicked and identified himself to other officers.

e.

prevented a robbery while in disguise.

4. All of the following would be included in a good definition of empathy except:

a.

It helps rid communication of an indifferent quality.

b.

It minimizes threat to self-concept.

c.

It includes nonverbal behavior.

d.

It is likely to reduce defensiveness.

e.

It involves agreeing with the other's position.

5. A perception check includes

a.

a description of the behavior you have noticed.

b.

two possible interpretations of the behavior.

c.

a request for clarification about how to interpret the behavior correctly.

d.

all of the above

e.

none of the above

6. What's missing from this perception check? "When you didn't do the grocery shopping today like you usually do, I figured you weren't feeling good or were mad at me."

a.

It doesn't describe behavior.

b.

It has only one interpretation.

c.

It doesn't request clarification.

d.

It is too specific.

e.

Nothing is missing from this perception check.

7. What's missing from this perception check? "I figure you're either upset with me or worried about your test. Is it something like that?"

a.

It doesn't describe behavior.

b.

It has only one interpretation.

c.

It doesn't request clarification.

d.

It is too wordy.

e.

Nothing is missing from this perception check.

8. What's missing from this perception check? "When I saw you having lunch with Emily, I figured you liked her more than me. What's going on?"

a.

It doesn't describe behavior.

b.

It has only one interpretation.

c.

It doesn't request clarification.

d.

It is too wordy.

e.

Nothing is missing from this perception check.

9. How could you improve this perception-checking statement? "When you gave me an F on my essay, I figured you hated me. Right?"

a.

Describe behavior.

b.

Give another interpretation.

c.

Request clarification.

d.

Say less.

e.

It is great as a perception-checking statement just the way it is.

10. All of the following perceptual factors influence the way we interpret behavior except:

a.

relational satisfaction

b.

assumptions about human behavior

c.

androgynous style

d.

past experience

e.

expectations

11. Talk is viewed as desirable and useful for both task and social purposes in

a.

Western culture.

b.

Asian culture.

c.

upper- and middle-class groups.

d.

older people.

e.

all of the above.

12. The three stages in the perception process are

a.

initial, intermediate, final.

b.

assumption, experience, expectation.

c.

physical, psychological, experimental.

d.

selection, organization, interpretation.

e.

response, action, interaction.

13. Over lunch Susan and James discuss the committee meeting they just left. She asks James if he thought that the other members of the group seemed preoccupied and anxious. James thinks back and says, "I hadn't noticed it then, but now you mention it, I do think several people looked worried about something." James' interpretation of the meeting was influenced by

a.

self-serving bias.

b.

narrative.

c.

punctuation.

d.

social roles.

14. In order to understand another person's perception of a problem, it is necessary to

a.

assume that person's social role.

b.

spend time in that person's culture or subculture.

c.

experience that person's physiological differences.

d.

all of the above

e.

none of the above

15. Empathy is related to perception in that

a.

the more perceptive you are, the less empathetic you need be.

b.

the more perceptive you are, the easier it is to forget to be empathetic.

c.

empathy is facilitated by trying to perceive things from the other person's point of view.

d.

empathy and perception are both a result of self-fulfilling prophecies.

16. Curt made a poor first impression on Carol as he first arrived, so throughout their evening date, despite his pleasant behavior, Carol continued to see him in an unfavorable light due to

a.

her feelings of empathy.

b.

the halo effect.

c.

her punctuation of the events of the evening.

d.

the narrative of the date.

e.

physiological factors influencing Carol's perception.

17. All of the following are causes of inaccurate perception except

a.

We cling to first impressions.

b.

We're influenced by what is most obvious.

c.

We assume others are similar to us.

d.

We rate ourselves more negatively than others see us.

e.

We judge ourselves more charitably than others.

18. Five-year-old Johnny picks out his friend Matt because he is also five and he likes Legos. Johnny never even realizes that Matt's skin is a different color from his own or that his family goes to a different church. This illustrates the organizing framework called

a.

organizational clusters.

b.

perceptual schema.

c.

perceptual freezing.

d.

evolutional selection.

e.

trivial attention.

19. Two people organize a series of events in different ways; the man says that he goes out drinking with the guys because she always fusses at him when he gets home; she says she fusses at him when he gets home because he always goes out drinking after work. This process of organizing events in different ways is called

a.

selection.

b.

interpretation.

c.

omission.

d.

punctuation.

e.

blocking.

20. What's missing from this perception check? "I'm not sure you bought me that present as a genuine thank you, or if you were hoping I'd be less angry about what you said last night. I'd like to know what your reason was."

a.

It doesn't describe behavior.

b.

It has only one interpretation.

c.

It doesn't request clarification.

d.

It is too wordy.

e.

Nothing is missing from this perception check.

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