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Phishing and Vishing: VoIP Scam

Even as computer users become more savvy in identifying phishing scams in their email, a new threat is here – Vishing. Vishing is the newest evolution of electronic identity theft that uses VoIP (Voice over Internet Protocol software via the telephone). Rather than providing a link to click and enter information on a clone site that looks identical to a bank, credit card company or PayPal, unsuspecting users place a phone call to the number provided and enter account numbers or PIN codes. By using VoIP software, the computer that answers the call can record the keystrokes entered for accounts and PIN codes and save the information for fraudulent use.

As with phishing scams, protect yourself from vishing scams by being more aware of whom you are giving your information to and know why they are asking for it. If you are contacted and asked to verify an account number or other personal information, contact the bank or organization directly using the toll free customer service number provided on the back of your credit or debit card and not any phone number listed in the email received in order to inform them that you received a suspicious email.


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	Phishing and Vishing: VoIP Scam Even as computer users become more savvy in identifying phishing scams in their email, a new threat is here – Vishing. Vishing is the newest evolution of electronic identity theft that uses VoIP (Voice over Internet Protocol software via the telephone). Rather than providing a link to click and enter information on a clone site that looks identical to a bank, credit card company or PayPal, unsuspecting users place a phone call to the number provided and enter account numbers or PIN codes. By using VoIP software, the computer that answers the call can record the keystrokes entered for accounts and PIN codes and save the information for fraudulent use. As with phishing scams, protect yourself from vishing scams by being more aware of whom you are giving your information to and know why they are asking for it. If you are contacted and asked to verify an account number or other personal information, contact the bank or organization directly using the toll free customer service number provided on the back of your credit or debit card and not any phone number listed in the email received in order to inform them that you received a suspicious email.
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	COMPUTER JARGON Virus: Malicious program designed to damage data; usually spread via infected e-mail attachments Trojan: Malicious software disguised as harmless program Firewall: Software to protect computers against hackers Keylogging: Software/hardware to track keystrokes on a computer to gather passwords, credit card numbers Pharming: When fraudsters redirect net users from legitimate to fake sites Phishing: Fraudulent e-mails and pop-ups to fool you into revealing personal information f for criminal gain Rogue dialler: Software that installs itself on computers and changes settings to dial a premium rate number instead of usual dial-up account Spam: Unsolicited e-mails, often offering products or services in which you have no interest Spyware: Small programs that secretly monitor sites visited, potentially violating privacy and slowing computers

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